By Tony Singh ID 212401746
The prevalence of online discount coupons sites are becoming very popular in a deal hungry online population. Consumers are scouring the web for better deals on restaurants, hotels and vacations, hair and nail care, and a plethora of other goods and services.
Source : Groupon Australia
Groupon is a market leader in this space offering a compelling interaction between businesses and consumers by presenting goods and services at a discount. Sometimes at very substantial discounts from the normal retail price. It is this platform that allows Groupon to be so successful. Launched in 2008 the site is extremely successful website recently passing in a $6Billion buyout from Google.
The concept of coupons is based on the loss leader principle. The idea is essentially this – consumers take advantage of a significantly discounted one off purchase for a good or service with the tail end benefit being that this same consumer will later pay full price for the good or service at the next visit. Further the site regularly offers enticement for higher valued items in the same discounted offering. The coupons are time boxed and are only available for a short period of time.
Loss leaders are a known pricing strategy and is key for allowing your business to gain new customers and increase return visitors. This is precisely what Groupon seeks to promote to its business subscribers
How discount sites work?
Groupon and other online coupon sites offer discounts on goods and services based in your local area. This allows the platform to maintain a degree of personalisation to the experience. The offers are local and relevant. The coupons are not actually distributed until a specific critical mass of people have committed to the purchase. No coupons are a issued if there are not enough people expressing interest or laying down commitments to purchase the coupon.
The concept works on a win-win basis. Groupon have developed a platform that allows businesses to present a deal or coupon to new customers, they get a 50% cut of bringing in that new customer and the business win by bringing their product or service to a new customer. Other sites have tried and are operating in this space but Groupon has grabbed significant market share. As the NY Times describes “It has 175 North America cities and 500 overseas, it is the fastest growing web company in history having attained a value of $1.5 Billion in only 18 months”
Why would consumers use them?
Discounts work on the principle of urgency. Groupon have made online discounts an artform by limiting the discounts availability to a specific period of time. Time boxing this creates an immediacy that is compelling to a number of potential purchasers. The psychology of the purchase is that If they don’t buy the product now at the discounted price, they’re likely to miss out on saving some money. The anticipation of the consumer missing out is the precise reason the power of Groupon works. According to the Pleasure Principle and the Regulatory Focus Theory people seek pleasure and avoid pain. The author of Yoast asserts that it is this anticipation of missing out on a discount is definitely a pain people will want to avoid.
Of course discounts represents prudency when it comes to purchases. Why wouldn’t you want to save money on consumer goods and services? Consumers are always looking for the best deal when parting with their dollars. However there are some negatives when it comes to this form of service offering
Are coupons a good thing?
Psychology today asserts that the american consumer is crazy about coupons. The publication details that 40% to 80% of Americans use coupons regularly. On first review its seems that this is what any prudent or efficient shopper should do but on deeper analysis the following is a key issue for consumers and users of coupons like Groupon.
- Pricing is ignored when using the coupon. Evidence shows that consumers are often excited by the prospect of getting a deal and focusing on the percentage saving without analysing whether it actually is a saving. Cautions should be made with using coupons and Groupon are experts at creating the gloss and glamour of a good deal.
Source: Groupon Australia
- Coupon purchases are often done often with things that people do not essentially need. An american consumer report identified that 63% of consumers bought things they don’t need because of a coupon.
From a business perspective this may be ideal as a one off purchase for your goods. But to build a sustainable brand and customer loyalty you need to promote goods and services hat resonate value to the consumer.
Coupon Value Concerns
Groupon says that the system works and works well. It claims that 97 percent of companies that offer deals on the site ask to be featured again. But some questions have been raised as to Groupon’s efficacy for businesses. Some businesses complain that Groupon customers are bargain chasers who quickly move on to the next cheap offer. This has mentioned previously does not build a sustainable offering. In fact, a recent study at Rice University found that 80 percent of customers who buy discount deals from sites like Groupon and LivingSocial are first-time customers, and that only 20 percent of them ever return. Even worse for the bottom line, only 36 percent buy goods or services beyond the value of the Groupon
Interestingly, it was found that one in five people who buy a Groupon or similar discount never redeem the voucher. Instead of losing 50 percent on the deal, the business gets paid for not providing any product or service.
Chasing a bargain has never been easier but how sustainable the model is for your business remains to be seen.
- Dholakia U (2015), Why using Coupons is bad for your wallet, Psychology Today, Available at https://www.psychologytoday.com/blog/the-science-behind-behavior/201508/why-using-coupons-is-bad-your-wallet [Accessed 04 September 2016].
- Groupon Merchant Website https://www.groupon.com/merchant [Accessed 04 September 2016]
- Mitchell D (2011), Study offers grim news on deal sites like Groupon, Available at http://fortune.com/2011/06/16/study-offers-grim-news-on-deal-sites-like-groupon/?iid=sr-link1 [Accessed 04 September 2016]
- Pogue D (2011), Psyched to Buy, in Groups, New York Times, Available at http://www.nytimes.com/2011/02/10/technology/personaltech/10pogue.html?_r=1 [Accessed 04 September 2016]
- Roos D (2016) , How does Groupon work?, How Stuff Works, Available at http://computer.howstuffworks.com/internet/tips/groupon.htm [Accessed 04 September 2016]
- Schnindler R (1989), The Excitement of Getting a Bargain: Some Hypotheses Concerning the Origins and Effects of Smart-Shopper Feelings, Available at http://www.acrwebsite.org/search/view-conference-proceedings.aspx?Id=6945 [ Accessed 04 September 2016]
- Thijs de Valk (2016), The Psychology of Discounts, Available at https://yoast.com/psychology-discounts/ [Accessed 04 September 2016]
- Tuttle B (2011), The Backlash Against Online Daily Deals, Available at http://business.time.com/2011/07/20/daily-deal-backlash/ [ Accessed 04 September 2016]